Refund policy

Return Policy

We stand by the quality of each Jarof candle. However, if you’re not completely satisfied, please review our return policy:

1. Returns on Unused Products
   You may return unused items within 14 days of purchase. Email support@jarofscents.com with your return request, including your reason for returning. We’ll provide return instructions and a Return Authorization number. Please note that shipping costs are the buyer’s responsibility, and exchanges are not accepted at this time.

2. Damaged Products
   If your candle arrives damaged, email us within 7 days at orders@jarofscents.com with photos of the damage. We’ll gladly replace or refund damaged items.

3. Non-Returnable Items
   Used candles and custom items cannot be returned. Please ensure all returned items are packaged securely to prevent damage in transit.

Refund Policy

Refunds are issued to the original payment method once we receive and inspect the return. Processing times may vary depending on your bank or payment provider.

Thank you for your trust in Jarof. We’re here to answer any questions you have—just reach out at orders@jarofscents.com or support@jarofscents.com.